Terms and conditions

1. Who we are

The CertidãoPredial.pt service is provided by MULTIFACTUUM S.R.L., a Romanian limited liability company with its registered office at Str. Dragoș Vodă, nr. 81, 610000 Piatra Neamț, Romania, registered with the Trade Register under no. J27/795/2020 (EUID ROONRC.J2020000795278), CUI 43086219, VAT no. RO43086219. Contact: [email protected], WhatsApp +40 722 263 777.

2. What we do (and what we are not)

We are a private document ordering service. We are not the Instituto dos Registos e do Notariado (IRN), a registry office or any public body, and we have no agreement with them. Anyone can request the permanent land registry certificate directly on the official portal predialonline.mj.pt.

When you order, you instruct us, in your name and on your behalf, to: (a) check the property details where possible; (b) file the request on the official portal with the details you gave us, as the requester; (c) pay the official fee; (d) follow the request and e-mail you the access code and a PDF copy.

The content of the certificate is solely the responsibility of the Land Registry. We do not give legal advice or interpret the certificate.

3. Order and price

Prices are in euros and are final: they include all fees and VAT. The contract is concluded when payment is confirmed; we then e-mail you a confirmation with your order number.

The official fee is paid to the IRN in your name and shown on the invoice as a disbursement. For businesses with a valid VAT number in another EU Member State, VAT on the service is reverse-charged.

4. Your details and the property

You are responsible for the accuracy of the property and requester details. The official request is made in your name, with the name, tax number (if any) and address you gave us. For requests by description number, we check the number in the computerised registry before payment; for requests by tax article or book description, the registry office only confirms the details after the request.

5. Timing and delivery

We normally file the request on the same working day, or the next working day for orders paid after 5pm Lisbon time, at weekends or on public holidays. The time the registry office takes to make the certificate available does not depend on us: it is usually up to 2 working days and can be longer for requests by tax article or book description.

Delivery is by e-mail. The access code is the document with legal value; the PDF is a courtesy copy. The permanent certificate is valid for 6 months from when it becomes available; the simplified information for 1 year.

6. Right of withdrawal

If you are a consumer, you may withdraw from the contract within 14 days without giving a reason, by sending us a statement by e-mail. Because you ask us to start the service immediately, you acknowledge that you lose this right once the service has been fully performed, that is, when we deliver the code. If you withdraw before we file the request, we refund the full amount; if we have already filed it, we refund the amount paid minus the official fee already paid to the IRN.

7. Refunds

The cases in which we refund are described in our refund policy. Refunds are made to the original payment method.

8. Liability

We are responsible for providing the service with due care. We are not liable for delays or downtime of the official portal or the registry offices, or for the consequences of incorrect details provided to us. Our liability is limited to the amount paid for the order, except in case of wilful misconduct or gross negligence and without prejudice to mandatory consumer rights.

9. Personal data

We process your data as described in our privacy policy.

10. Complaints and governing law

You can send any complaint to [email protected]; we reply within 15 working days. If you are a consumer, you may also contact the European Consumer Centre in your country or an alternative dispute resolution body.

These terms are governed by Romanian law, without prejudice to the mandatory consumer protection rules of your country of habitual residence. If the language versions differ, the Portuguese version prevails.