Refund policy

We want you to receive the document you ordered. If that is not possible for reasons outside your control, we give your money back.

Full refund

• If you cancel the order before we file the request on the official portal.
• If we cannot file the request (for example, because the portal does not accept the parish or the type of request).
• If the registry office cannot issue the certificate with the details given and, after we contact you, they cannot be corrected.
• If we charge the same order more than once by mistake.

Incorrect details

If the registry office reports that the property details are wrong, we contact you to correct them and file the request again at no extra cost. If the property cannot be identified, we refund the full amount.

Partial refund

If you cancel after the request has been filed but before we deliver the code, we refund the amount paid minus the official fee already paid to the IRN.

No refund

Once we have delivered the access code, the service has been fully performed. We do not refund if the content of the certificate is not what you expected (for example, another owner, mortgages or seizures), because the content is the responsibility of the Land Registry.

How to ask

Write to [email protected] or WhatsApp +40 722 263 777 with your order number (CP-…). The refund goes to the original payment method, usually within 5 working days; your bank may take a few more days to show it. You also receive a credit note.